INCREASE ACCESS

You can register by clicking the [Login] button located at the top of the website page.

Once registration is complete, you will receive an email to validate your account and gain access to more features on the site, such as the [Profile] area and the reservation panel.

In this email, you will receive your credentials. This information is automatically generated by the system and can be changed after your first login.

USE AN EMAIL YOU CAN ACCESS

The system sends all communications to guests automatically through the registered email.

It is extremely important that you have access to the registered email.

CHANGE LOGIN SIGNAL

This information is automatically generated by the system and can be changed after your first login.

To change your password, click the [Login] button located at the top of your website page and then on [Sketch of your password].

Enter your email and click the [Verify email] button.

You will receive an email from the system with a link to reset your password.

MAKE A PRE-RESERVATION

1. Create your [Account on the Website].
2. Enter the dates and number of guests, then click the [BOOK NOW] button.
3. Enter an email address you have access to.
4. Fill in the lead guest’s information to proceed with the reservation.
5. Choose your preferred payment method.
6. Click on "I agree to the Terms and Conditions" to read them, and if you agree, check the box to accept.
7. Click the [Reserve] button.
8. When the message "Reservation not yet confirmed" appears, click [OK]. Only after this step will we receive your request and the dates will be marked as unavailable.

Done! Your pre-reservation is complete.

ATTENTION: The reservation is only confirmed upon payment of the initial deposit.

RESERVATION CONFIRMATION

After completing the steps above, the system will place your request as a pre-reservation in the calendar to ensure the guest has the opportunity to finalize the booking.

To confirm, simply send the deposit receipt via WhatsApp within 24 hours of the request. Our team will record the payment.

If the payment is not recorded within 24 consecutive hours after the pre-reservation is created, the system will automatically cancel the request.

ADDING GUESTS (TRAVELERS)

After the reservation is confirmed, adding guests must be consulted with us. Depending on the situation or the accommodation, an additional cost may apply.

FORMA DE PAGAMENTO

Você pode fazer o pagamento via pix, transferência bancária ou cartão de crédito (e Western Union em caso de estrangeiros). CLIQUE AQUI para mais detalhes.

SALDO À PAGAR

Para consultar quanto pagou e o saldo em aberto:

1. Faça o login no site (passo a passo está em "como se registrar no site);
2. Clique em [Minhas Reservas] e depois em sobre a reserva.
3. Ali vai aparecer todos os detalhes da sua reserva.

SCHEDULE

Standard check-in time is from 2:00 PM onwards.

We kindly ask guests to inform us of their estimated arrival time so we can prepare to welcome them. During the check-in process, guests can notify us via WhatsApp, preferably at least 1 hour before arriving at the property.

If the apartment is available and the guest wishes to request an early check-in, this can be arranged in advance and may incur an additional fee depending on the time.

For late check-in, we can provide entry instructions for the property.

HOW TO CHECK IN?

Simply come to the residence address at the pre-arranged time, and we will meet you to hand over the keys and provide instructions.

We kindly ask guests to inform us of their estimated arrival time so we can prepare to welcome them. During the check-in process, guests can notify us via WhatsApp, preferably at least 1 hour before arriving at the property.

SCHEDULE

Standard check-out time is by 10:00 AM.

Guests must inform us in advance of their departure time so we can schedule the inspection and key collection.

Late check-out is only possible if the apartment is available and may incur an additional fee.

HOW TO CHECK OUT?

Guests must inform us in advance of their departure time so we can schedule the inspection and key collection.

The number of parking spaces available is stated in the property description.

ROTATING PARKING SPACE

This means the apartment does not have a designated parking spot. Instead, there are unassigned spaces available on a first-come, first-served basis, regardless of the apartment number.

The location/address of the residence is listed at the bottom of the property's description page.

CONFIRMING THE ADDRESS OF THE BOOKED PROPERTY

If you’ve already made a reservation and want to check the property’s address:

1. Log in to the website (instructions are under "Site Registration");
   
2. Click on [My Reservations], then select your reservation;
   
3. There, you’ll find all the details of your booking.
   
4. We also send a confirmation email at the time of booking — you can find the address there as well.

Except for the Penthouse, bed sheets, pillowcases, blankets, and towels are not included in the price, but we do offer this service as an optional add-on.

PLEASE NOTE: We do not provide any replacements or exchanges during the stay. If you need any additional services, please contact us.

KITCHEN

The kitchen is equipped with all the basic utensils you need to prepare your meals as you prefer. For your convenience, we also provide 2 dish towels, dish soap, and a sponge.

PILLOWS

We provide 1 pillow per person.

Small pets (up to 10kg) are allowed in our properties upon request. A one-time fee of R$100.00 will be charged at check-in.

Note: The city of Bombinhas has regulations that limit pet access to the beaches. Learn more by visiting the City Hall website

The voltage of all our properties is 220V.

Considering the municipal law, the use of gazebos is NOT allowed on Bombinhas Beach and Bombas Beach. It is permitted on the other beaches.

CANCELLATION DEADLINE

The cancellation request must be made at least 30 days prior to the check-in date and is subject to review.

Reservations canceled within less than the specified period will have their amounts withheld as a "no-show" fee, as a form of compensation, in case a new booking cannot be accommodated.

We do not offer refunds for deposits paid due to cancellation for any reason. The client will retain a credit valid for up to 12 months from the date of cancellation.

There will be no refund of rent or deposit if the guest decides to leave the apartment before the agreed period.

HACK PROPRIEDADES has the right to immediately terminate the rental agreement, without any refund of amounts paid by the client, in the event of any of the following: the total number of occupants exceeds the maximum defined on our website; disturbance of neighborhood peace and/or violation of pre-established rules; pets without our permission; failure to pay the full rental amount.

REASONS CONSIDERED "FORCE MAJEURE"

Declared emergencies and epidemics – Local or national emergencies, epidemics, pandemics, and public health emergencies declared by the government.

Natural disasters – Natural disasters and other severe and abnormal weather events, such as floods, road closures, landslides, etc.

SITUATIONS WHERE THE POLICY DOES NOT ALLOW CANCELLATION

This Policy only allows cancellations in the cases described above. All other situations are excluded, for example: normal weather or natural conditions (rain, cold, cloudy skies); unexpected illness or injury; government obligations such as jury duty or military service; cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions not related to “Force Majeure” causes, such as cancellations of flights, trains, buses, and ferries.

If you cancel a reservation in any of these cases, the refund amount will be determined by the cancellation policy applicable to the reservation.

Failure to show up on the check-in date without any prior notice will result in the reservation being canceled and a 100% charge of the deposited amount.

The guest agrees to cover any and all damages to the furniture and utensils in the property that occur during their stay, and reimbursement must be made before check-out.

We aim to standardize the items in our apartments, so it is important that you contact us before replacing any item.

We will provide guidance on how to proceed in each situation.

The total number of guests staying must be informed in advance.

After the reservation is confirmed, adding additional guests must be consulted with us, as depending on the situation or accommodation, an extra fee may apply.